FREQUENTLY ASKED QUESTIONS

We ship living products from Trees and Plants. All sales are final. In the event a living product is rejected on delivery, we will not credit back your account. There will be no refunds. If your package arrives damaged, please contact us immediately at support@treesandplants.com. Your claim must be received within 3 days of receiving your package. We will reship the damaged plant after receiving your claim. If the product we are replacing is out of stock, we will place a credit onto your account to order a substitute or we will refund your order for the product that is damaged.

We ship to the contiguous United States. We do not ship live plants to California, Washington, Oregon, Texas, or Arizona due to the states' strict agricultural regulations. These states have comprehensive laws in place to protect its environment and agricultural industry from invasive pests and diseases. These regulations limit or prohibit the shipment of many plant species, as well as certain growing media and packaging materials. Because of this, and to remain fully compliant with state laws, we cancel any orders received from these states. A full refund will be issued to the original payment method. We apologize for the inconvenience and hope you understand our commitment to responsible plant distribution!

A plant hardiness zone map shows which plants are most likely to thrive in a particular place based on climate.

The most widely recognized system – the USDA Plant Hardiness Zone Map – was developed by the United States Department of Agriculture (USDA). This map divides North America into 13 zones, each representing a 10°F difference in the average annual minimum winter temperature. For example, Zone 3 may experience temperatures as low as -40°F to -30°F, while Zone 10 would only see lows around 30°F to 40°F.

Plant Selection: When you're picking out plants, you’ll see tags indicating which hardiness zones they’re suited for. A plant labeled as hardy in Zones 4-8, for instance, won’t likely survive the winters in Zone 3 but would do fine in Zone 5.

We accept all major credit and debit cards brands, including Visa, MasterCard, American Express, Discover, and more.

Yes! Please email us at support@treesandplants.com with your inquiry.

Orders placed Thursday through Sunday ship on Monday. Monday orders ship on Tuesday. Tuesday orders ship on Wednesday. Wednesday orders (if placed before 2PM ET) ship on Wednesday. Late orders on Wednesday ship on Monday. We do this to avoid weekend transit delays and to preserve the quality of your plant.

If you order more than one plant, you may receive multiple packages. This is to protect the trees as best as possible as well as getting your order to you as soon as possible.

We ship your order as fast as we can but are some time limited to unforeseen circumstances, such as inclement weather. We appreciate your patience and will do our best to ship your order in a timely fashion.

You will receive an email when your order has shipped. In this email, we include your tracking number, so you can track your shipment's progress.

Orders over $99 ship free. Orders are packed securely and tracking information is sent as soon as your package is on the way.

The shipping rate for orders under $99 is $19.99.

To request an order cancellation, email support@treesandplants.com with your name and order number. This request must be placed within 3 hours of the order placement time. After that, your order has already been processed by our fulfillment team.

Check out our blog for a general guide on how to plant your new addition.

We recommend staking your tree for it's first year, while it grows into its new home.

We recommend you contact your local agricultural extension agency to see if there is a an issue in your area.

This could be caused by too little water. If you are watering regularly, the cause could be that the soil is draining too quickly, so the roots aren't getting enough water. It could also be that the tree is on a slight slope, so the water may be running off the slope.

Most of the time, yellow leaves are a sign of too much water. This can occur from too much rain, too much watering, or perhaps poor drainage.

In our listings, we provide the growth rates and mature sizes of our products based on ideal growing conditions and published information. But remember: Trees and plants are unique and all grow differently!

We can't predict how quickly your trees will grow, fruit, or flower. All plants must be nurtured properly in a suitable environment. Because every plant is unique, every home is unique, and every landscape is unique, results will vary.

Our trees and plants are grown in 1-gallon and 3-gallon grower's pots. We list the container sizes in the product listing. These are industry-standard trade gallon sizes. These sizes are smaller than conventional gallon measurements, and some plants may be repotted, pruned, or tidied-up before shipping.

Only one coupon code can be used per order. You cannot combine coupons to receive multiple discounts. Coupon codes can entered during the checkout experience.